Abu Dhabi launches services to accelerate the resolution of consumer disputes
A consumer dispute resolution service has been carried out in Abu Dhabi to facilitate the settlement of disputes among consumers and commercial establishments in the Emirate, generally and at the most ideal expense for the concerned parties. Abu Dhabi Business Centre (ADBC), part of the Abu Dhabi Department of Economic Development (ADDED), in collaboration with the Abu Dhabi Judicial Department (ADJD) sent off the initiative as part of Abu Dhabi’s ongoing efforts to safeguard consumers’ rights and promote strong and transparent business ecosystem.
Launching the new service reinforces the consumer protection framework in Abu Dhabi, and is in accordance with the UAE laws, especially Federal Law No. (15) of 2020 regarding consumer protection. It which aims to safeguard all consumer rights, particularly those relating to the quality of goods and services, and the privacy and security of data. The service is set up to resolve disputes among consumers and commercial establishments within 21 days from the date both parties appeared before the consumer dispute resolution service’s team. The conciliator could expand the period for additional 21 days if deemed necessary. The Settled disputes will be ratified by a judge to have the power of an executive bond and the authority of judicial decisions, while files of unsettled disputes will be referred to ADJD.