Saudi Arabia's General Authority of Civil Aviation has enacted new Regulations to Protect Passenger Rights
Saudi Arabia’s General Authority of Civil Aviation has implemented new regulations to protect passenger rights, covering aspects such as ticketing, boarding, in-flight services, baggage handling, and assistance for passengers with special needs, including reduced mobility.
For lost or damaged baggage, travelers may receive compensation of 6,568 Saudi Riyals. In case of baggage delay, compensation amounts to 740 Riyals for the first day and 300 Riyals for each subsequent day, up to a maximum of five days.The regulations have strengthened and extended compensation provisions. Flight delays, cancellations, overbooking, and unexpected stopovers could result in compensation ranging from 150 to 200% of the original ticket value.
Passengers delayed for more than three hours have the right to disembark and receive compensation as per the new rules. Unscheduled stops must not leave passengers stranded, with compensation of 500 Riyals for each occurrence. Refunds and compensations up to 200% of the original ticket value are stipulated for passengers on overbooked flights. Those who experience downgrades are entitled to 200% compensation.Airlines denying boarding to disabled passengers or providing inadequate facilities will face compensation payments of 500 Riyals or 200% of the original ticket price.